Secure and straightforward key management for the hospitality sector

Familiar situations in hotels, holiday parks and event venues

In the hospitality industry, everything revolves around good service. Guests expect quick assistance, and teams want to continue their work without unnecessary delays. This becomes challenging when keys are lost or not returned on time.

Keys are passed between reception, housekeeping and technical staff throughout the day, making it difficult to determine who has which key. This leads to wasted time, confusion at reception, and risks to both security and service quality. If you recognise this situation, you understand the importance of professional key management.

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The KeyConductor brings clarity and peace of mind

The KeyConductor is an electronic key cabinet that allows staff and authorised external parties to collect and return keys 24/7, without assistance from reception. The cabinet only releases keys to users with the correct authorisation; all other keys remain securely locked.

Every key removal and return is automatically logged in the Connect software, giving you a clear, real-time overview of who has which key and for how long. Reception no longer needs to search, record or manually issue keys. Operations run smoothly, and your team can focus on your guests.

Common key-management challenges in hospitality

Many hotels and resorts face similar issues:

Keys get lost or returned late
Keys end up in pockets, go missing or are forgotten, delaying daily tasks.
No clear overview of key usage
Paper lists are often outdated or incomplete. Reception must search or call around, wasting time that should go to guest service.
Unauthorised access
External parties may take keys without proper registration. This poses risks to inventory, security and your organisation’s reputation.
Liability in case of incidents
If something happens, it is unclear who had access at the time — complicating investigations into damage or loss.
Stress during shift changes
During nights or weekends, supervision is limited, increasing pressure on reception teams.

How the KeyConductor works

The employee or authorised external party (e.g., housekeeping) scans their access card or enters a PIN.
Only the keys they are authorised to use become available.
After use, they return the key themselves.
The system automatically logs who took the key, at what time, and when it was returned.

This ensures full visibility of all keys. Responsibility is clearly documented, without paperwork or manual handovers. Want to see how it works in your building?

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Easy management with Connect software

All keys, users and authorisations are managed centrally in the Connect software.
The software is user-friendly, available in multiple languages and integrates easily with systems you already use — such as Salto for access control or TOPdesk for facility management.

Because the Connect software is developed and maintained by our in-house team, you benefit from direct communication, fast support and continuous improvement. Curious how Connect works in practice? Explore all functionalities on our software page.

Six key benefits of smart key management

Secure

Time- and cost-efficient

Operational efficiency

Clear oversight and full audit trails

System integration

Improved service level

Case study: Mövenpick Hotel Amsterdam City Centre

At Mövenpick Hotel Amsterdam City Centre, many keys were in circulation, for technical rooms, storage areas, offices and emergency access. This led to confusion and unnecessary delays.

Since implementing the KeyConductor, the hotel now has greater clarity and peace of mind. Staff receive only the keys they are authorised to use, and all activity is logged automatically.

More hotels are choosing the KeyConductor from Nauta Connect due to its combination of smart technology and reliable service.

Read the full Mövenpick story

“The KeyConductor changed the mindset of our staff. We now have clarity and control — and we save time and money.”
Erik Vis, Chief Engineer, Mövenpick Hotel Amsterdam City Centre

Manage equipment as efficiently as keys

Many hotels also manage equipment such as walkie-talkies, tablets or scanners. With our CapLocker smart locker solution, you can store and manage these items just as securely and efficiently, fully automated and without involving reception.

Why more hotels choose Nauta Connect

Solutions that grow with your organisation, from boutique hotels to large resorts.
Key management made simple through our intuitive Connect software.
Developed and supported by our dedicated in-house team, with direct communication and short response times.

Want full control over your keys?

Request a free demo of the KeyConductor and discover how easy professional key management can be.

Frequently asked questions and answers

For which types of rooms is the KeyConductor suitable?

How many keys fit in one KeyConductor?

What if a key is missing from the cabinet?

Does the system work during busy check-in and check-out times?

Can external parties, such as cleaning companies or suppliers, use keys safely?