Support & installation

The KeyConductor is modular and designed with horizontal ‘tracks’: a row of 12 positions for KeyCops. This means that it is also an option to start with a KeyConductor that is not entirely full of tracks (i.e. with fewer key places) as well as a full key cabinet, so that the number of key places can be increased later by adding extra tracks. The maximum capacity of a key cabinet depends on the model, although capacity can be increased by adding an extra KeyConductor, which can be managed in the same software application.

A pass reader can be integrated into the KeyConductor or CapLocker, so that passes or tags with an RFID chip can be read. By linking a pass to each user, users can then log on with their personal pass or tag, in combination, if required, with a PIN code. We always test the client’s passes or tags before installing the system to make sure that it works as it should.

The control software is a web application that only needs an internet connection. This means that it can be used from your own work station or remotely to generate reports or to enter changes, for example. Synchronisation with the system is at the touch of a button. Administrator training is given on the day of installation and it takes no more than two hours to learn to use the software.

We provide remote support from our helpdesk as required. The most popular option is a pre-paid credit (per 10 hours) from which time spent on support by our team of specialists is deducted. This credit can be used across the organisation for both KeyConductors and CapLockers.

You can ensure that the KeyConductor or CapLocker can still be used in the event of a power cut with the addition of in-built UPS (uninterruptible power supply). The system will then continue to operate for two to a maximum of four hours, depending on the frequency of use. Keys or business equipment can then still be collected and returned during that time.