You will recognise the situation. One of your officers starts a night shift and checks their equipment. One of the communication devices turns out not to be working. The service desk is closed, so an immediate exchange is not possible. The result is a delay in the shift, or starting work without the right equipment. For a 24/7 organisation like yours, this is a risk you want to avoid.
Reliable communication equipment is essential for officers working on the street. It allows them to respond quickly and work safely. When equipment is issued only via a service desk, you depend on opening hours and available staff. This can cause delays, especially at times when every minute counts.
For this reason, the Dutch National Police chose a different approach, using automated management through smart lockers from Nauta Connect.
For the police, we developed a dedicated version of our dispensing wall: the Intelligent Management Cabinet (IBK). This modular, smart locker is designed for the automatic management, registration and exchange of critical communication equipment.
With the IBK, officers can return faulty equipment and immediately take a working replacement, 24/7. Everything is recorded and followed up automatically. The Connect software runs behind the locker and manages the entire process, from reporting and registration to repair and return. This gives you, as a facilities manager, full control over equipment usage, without any additional work.
What does this look like in practice?
The National Police were looking for a way to exchange faulty communication equipment quickly, independently and reliably, without relying on service desk staff or opening hours.
In Nauta Connect, they found a partner with extensive experience in smart lockers and automated equipment management. After the European tender, we started joint working sessions to define the implementation plan and schedule. IBKs have now been installed at multiple units. The rollout is carried out in phases and in close cooperation with the police.
It is a great project in which we work closely together, and in which the police truly value our knowledge and approach.
Peter van Gemonden, IBK Project Manager
No more waiting times
Less pressure on the service desk
Automatic notifications and follow-up
Full insight and accountability
Flexible and scalable
Our smart lockers are also suitable for tablets, laptops, scanners, medical equipment and tools.
For key management, we offer a separate solution: the KeyConductor, our electronic key cabinet. Just as safe, smart and easy to use. Curious which solution best fits your organisation?
If you are curious about our electronic lockers and key cabinets, read the cases below from all sorts of sectors, like universities, hotels, security, cash-in-transit, healthcare, transport and government institutions.
