Daelzicht is a care provider with over 80 locations across Limburg. They offer daily care and support – from residential guidance to daytime activities and ambulatory assistance – to children, young people and adults with intellectual disabilities. This requires well-organised support, even behind the scenes.
In the past, Daelzicht had its own technical service team and caretakers who were responsible for various tasks on the sites. Nowadays, the organisation also works with a large number of external parties, in both technical and facility management areas. This combination works well: with its own staff, Daelzicht can quickly respond at care locations, while external companies help ensure compliance with laws and regulations. In this way, the organisation combines the best of both approaches.
This working method also had implications for key management. “We used to issue keys manually,” explains Theo Brummans, who has been with Daelzicht for 32 years and is responsible for key management. “Everything was recorded on paper. If a supplier needed a key, they had to report to the service desk, sign for receipt on an A4 sheet, and then return the key. This often went wrong or was simply forgotten. It was particularly a concern with external parties.”
There was also a practical issue: the service desk was only open from 8:00 to 16:30. Outside these hours, it was simply not possible to issue keys. In the video next to this text, you can see how Daelzicht resolved this.
Eleven years ago, Daelzicht decided to take a different approach. They opted for the KeyConductor key cabinet from Nauta Connect, an electronic solution that automates key management. External parties now receive a personal code, giving them 24/7 access to exactly the keys they need. “They retrieve the key ring from the cabinet using their PIN code and only have access to the keys assigned to them,” explains Theo. “Everything is automatic, which saves us a tremendous amount of work.”
The management software also offers many benefits. “I can see exactly who takes out which key and when, and if a key ring is not returned on time, I automatically receive a notification. I can then act straight away.”
Samira Mazouz is site manager at cleaning company GOM, a long-time partner of Daelzicht. Her team also works entirely with the key cabinet nowadays. “We used to always have to stop by the service desk to collect and return keys. That took time and someone always had to be present. Now the team members simply take the keys from the cabinet themselves. It’s much easier and more flexible. We’re really very pleased with it.”
Thanks to the KeyConductor key cabinets, Daelzicht has complete control over key management – without losing time, oversight or safety. And more importantly: staff can focus on what really matters – carrying out the core tasks in indirect care for their clients.
The KeyConductor gives us the security and peace of mind to focus on our core tasks
Curious about the possibilities of this electronic key system? We’d be happy to tell you more about our solutions.
If you are curious about our electronic lockers and key cabinets, read the cases below from all sorts of sectors, like universities, hotels, security, cash-in-transit, healthcare, transport and government institutions.
